Privacy policy
2. PRIVACY POLICY
Kaldela ("we", "us", "our") operates this store. This policy explains what personal information we collect, how we use it, and the choices you have.
By using our site or placing an order, you agree to this policy.
Information we collect
Information you give us
- Name, email address, phone number
- Billing and shipping address
- Payment details, processed securely by our payment providers. We never see or store full card numbers.
- Order history and any messages you send us
Information collected automatically
- Device and browser type, operating system, IP address
- Pages viewed, referring site, time spent on the site
- Cookie and similar tracking data
How we use your information
- To process and ship your orders
- To send order confirmations, shipping updates, and support replies
- To respond to questions and handle returns
- To detect and prevent fraud and abuse
- To improve our products, site, and customer experience
- To send marketing emails, only if you have opted in
Sharing your information
We do not sell your personal information. We share it only with service providers who help us run the store, including:
- Shopify, our ecommerce platform
- Payment processors such as Shopify Payments and PayPal
- Shipping carriers and fulfillment partners
- Email and analytics providers
These providers may only use your information to perform services for us.
We may also disclose information when required by law, in response to a lawful request, or to protect our rights.
Cookies
We use cookies to keep your cart working, remember preferences, and understand how the site is used. You can disable cookies in your browser settings, though some parts of the site may stop working correctly.
Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Opt out of the sale or sharing of personal information. We do not sell personal information.
To exercise any of these rights, email kaldelasupport@gmail.com. We will respond within 30 days. We may ask you to verify your identity first.
California residents
Under the California Consumer Privacy Act, California residents have the rights listed above and the right not to be discriminated against for exercising them.
Marketing emails
If you subscribe, you can unsubscribe at any time using the link at the bottom of any email, or by emailing kaldelasupport@gmail.com.
Data retention
We keep order information for as long as needed to fulfill the order, comply with tax and accounting obligations, and resolve disputes.
Security
We use industry standard safeguards including SSL encryption to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Children
Our store is not directed at children under 13 and we do not knowingly collect information from them. If you believe a child has provided us information, email us and we will delete it.
Changes to this policy
We may update this policy from time to time. Changes take effect when posted on this page. The date at the top shows when it was last revised.
Contact
Kaldela 350 Fifth Avenue, New York, NY 10118 kaldelasupport@gmail.com